1-being aggrieved when an
email server says it is 'sorry'
it 'can't send' what you have
just written, as if it is human,
rather than a sum of logarithms
with some very distant human
being somewhere in the infinity
of cyberspace minding the shop
with something less than vigilance.
2-being more grateful than
when younger of successfully
negotiated an automated
multi-option phone system,
to have finally reached
a live human being, hopefully
capable of sensitivity and humour.
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